Refund Policy

Effective Date: May 7, 2026

At CosmoSkin Pakistan, customer satisfaction is important to us. Please review our refund and return policy carefully.

1. Eligibility for Returns

Returns may be accepted if:

  • The product received is damaged or defective
  • The wrong product was delivered
  • The item is unused, unopened, and in original packaging

Due to hygiene and safety reasons, opened or used skincare and cosmetic products may not be eligible for return.

2. Return Request Timeline

Customers must report return or refund issues within 3 days of receiving the order.

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged due to customer misuse
  • Sale or discounted items (unless defective)

4. Refund Process

Once the returned product is inspected and approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on banks or payment providers

5. Exchange Policy

Eligible products may be exchanged for the same item if available in stock.

6. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error or a damaged product.

7. Contact for Returns

For refund or return requests, contact us through:

Website: www.cosmoskin.pk

Please include your order number and clear images of the issue for faster assistance.